Gift Card Terms and Conditions

Updated September 2024 

The following are the terms and conditions applicable to Archive Hospitality Group and it’s subsidiary companies Gift Cards (the “Terms and Conditions”). Archive Hospitality Gift Cards (each a “Card” and, collectively, “Cards”) are issued by Archive Hospitality (“AHG”, “we”, “our”, or “us”). The terms “Cardholder”, “you” and “your” refer to the person who purchased the Card and/or the person who is using the Card. The Terms and Conditions govern your use of Cards. By purchasing, accepting or using a Card, you agree to be bound by the Terms and Conditions. AHG may update these Terms and Conditions from time to time at its discretion. AHG will provide the updated Terms and Conditions at our lobby desks, and by posting the updated Terms and Conditions on our webpage, and the updated Terms and Conditions will be effective upon posting. The posting of the updated Terms and Conditions will constitute notice to you of the updated Terms and Conditions. Please check back to review the current Terms and Conditions prior to transacting with the Card. 

1. Redemptions
  • Cards may be redeemed for stays, as well as at participating retail and food and beverage outlets, and meetings expenses at hotels operating under the following Archive Hospitality Group brands (collectively, “Eligible Brands”): 
    • The Gladstone House, The Broadview Hotel, The Postmark Hotel. 
  • Unless otherwise indicated, Cards may be redeemed for stays, as well as at participating retail, and food and beverage outlets, and meetings expenses at all Eligible Brands 
  • Please note that while Cards are usable at the Eligible Brands and Archive Hospitality Group listed above, they may not be usable at non-affiliated third-party establishments that are located within or on the same property as Eligible Brands (e.g., coffee shops, boutiques, etc.). Eligible Brands are AHG’s sole discretion. 
  • No photocopies or pictures of Cards will be honored. 
2. Gift Cards; Restrictions
  • Card is a prepaid card, not a credit card or a debit card.  
  • Cards are issued in Canadian Dollars only.    
  • Card does not expire. 
  • Cards cannot be used to cover gratuities. 
  • Any reservation or booking made using card will be subject to normal booking/cancellation policies. 
  • If Cards have been shipped, the shipping cost is your responsibility. 
  • Card is not redeemable for cash. 
  • Card becomes inactive upon use of all Card value. 
  • Each transaction, including any applicable federal, provincial or municipal taxes, will be debited against Card balance. If a transaction exceeds the Card balance, the Cardholder must pay the remaining balance with another payment method. 
  • Cards cannot be reloaded; resold; exchanged for any other Card; used for payment outside of Eligible Brands; or used for unauthorized advertising, marketing, sweepstakes, promotional or commercial purposes. 
  • You agree to not use Cards in any manner that is unlawful, misleading, deceptive, unfair, or otherwise harmful to AHG, the Eligible Brands or their respective customers. AHG reserves the right, without notice to you, to void or deactivate Cards without a refund, suspend or terminate Cardholder accounts, request alternative forms of payment, suspend or terminate the ability to purchase Cards, cancel or limit orders, and bill alternative forms of payment if we suspect Cards were obtained, used, or associated with a Cardholder account unlawfully, fraudulently, or otherwise in violation of these Terms and Conditions. 
  • You may not redeem a Card if you are not the intended recipient. An example of when you are the intended recipient is if you received the Card as a gift. All cards are non-transferable. 
3. Risk of Loss
  • Neither AHG, its Eligible Brands, nor any of its affiliates (collectively, the “Company”) is responsible for any lost, stolen, damaged or destroyed Card, or if any Card is used without your permission. 
  • The Company will not restore any value on Cards that was lost in any of the foregoing circumstances except as follows: 
  • If a Card is lost, stolen, damaged, destroyed or used without your permission, NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR CARD.   
  • For physical Cards, risk of loss and title pass to the purchaser upon AHG’s delivery to the carrier. For electronic Cards, risk of loss and title pass to the purchaser upon electronic transmission to recipient. For the avoidance of doubt, such recipient may not always be the original purchaser. 
  • Cards must be obtained from AHG or it’s Eligible Brands. Cards may not be purchased from an unauthorized third party as we cannot guarantee that they are legitimate. There are a variety of gift card scams that request payment by gift card. An entity or individual that is not operating at an Eligible Brand or AHG that is asking for Cards or third-party gift cards as a payment method for goods or services may be a scam. The Company is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Card. 
4. Customer Service
  • For Customer Service call [insert] or visit our support site [insert]
  • To report a Card that is lost, stolen, damaged, destroyed or used without your permission, call Customer Service. 
5. Limitation of Liability
  • TO THE FULL EXTENT PERMISSIBLE BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND AHGS’ SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT CARD.
6. Choice of Law and Venue
  • Any disputes arising out of or related to the Cards or these Terms and Conditions will be handled individually without any class action, and will be governed by, construed and enforced in accordance with the laws of the Province of Ontario, Canada, without regard to its conflicts of law rules.  
7. General Terms
  • The Company reserves the right to institute additional security and verification procedures at the time of Card redemption for fraud prevention and regulatory compliance purposes. 
  • All Terms and Conditions are applicable to the extent permitted by law. If any of these Terms and Conditions are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining Terms and Conditions.